FAQS

Frequently Asked Questions

We are pleased to announce that we are now open as an outdoor tourist attraction!

The staff and volunteers of the Weald & Downland Living Museum look forward to welcoming you back to the Museum soon – we have missed you!

Please keep an eye on the Museum’s website and social media channels for updates.

We appreciate this is a difficult time for all, however there may be a delay in our response, but please be assured we are working as hard as we can to respond to the high volume of emails we are receiving.

Please see our FAQs below.

COVID-19 & Admissions

Are you open?

Yes, we are now open to the general public as an outdoor tourist attraction.

Can I book online?

Yes, tickets are now available to book online and will need to be booked in advance before arrival. This applies to Members as well as the general public. Ready to book your tickets? Click here. 

When will tickets go on sale?

Tickets will be released in blocks, approx. 4-6 weeks in advance, however this may be effected in-line with Government announcements. Currently tickets are available to book up to and including the 16 May.

Is my ticket for a specific day and time?

Yes, all tickets are valid only on the specified date, and entry will only be permitted during the one hour time slot stated on your ticket, however visitors are allowed to enjoy the Museum at their leisure until closing time (6pm).

Do you offer refunds?

Tickets are non-refundable even if unredeemed. However, if you have bought a ticket and are unable to use it because of changes to covid restrictions in your area, we will do our best to move your visit to a future date. . Please email us (office@wealddown.co.uk) with your booking reference

I would like to make a group booking. How do I do that?

We are not taking group bookings at this time. If you would like to register interest for the future, please email groupbooking@wealddown.co.uk and we will be able to respond once the Museum reopens.

I have made a school group booking, what should I do?

For any school group booking enquiries, please contact schoolbookings@wealddown.co.uk. Our team are contacting teachers which have made bookings.

What do I do if I am booked on a course or talk?

We will be contacting everyone who has booked a space on one of our courses or talks that is affected by our closure. We will be prioritising by date order and we are working with our course tutors to try and find alternative dates.

However, if you would like to contact us please email courses@wealddown.co.uk and we will respond as soon as possible. There may be a delay in our response as a number of staff members are now furloughed. Please do bear with us.

Thank you for your patience.

How do I contact the Museum?

If you need to contact the Museum, please email office@wealddown.co.uk or call 01243 811363. Alternatively, a list of staff members and contact details can be found at on our Department Contacts page.

We appreciate this is a difficult time for all, however there may be a delay in our response, but please be assured we are working as hard as we can to respond to the high volume of emails and calls we are receiving.

Will the café remain open?

The café will be open with a take away service only  in line with current Government restrictions. .

Face coverings

In-line with Government guidelines, all customers (apart from children under 11 and those with disabilities or breathing difficulties) are to wear a face mask, scarf or other covering when entering the Museum’s admissions area or cafe. The face covering may be removed only when walking around site.

Please be aware that not all disabilities are visible, so please be understanding of others who may not be able to follow this rule

Memberships

What will happen to my membership whilst the Museum is closed?

We are hugely grateful to all of you for your continued and ongoing support of the Museum. Because of your support, we are able to educate, inspire and delight all those who visit. As with the earlier lockdown, we will be extending all valid annual payment memberships by the length of the closure.

Unfortunately we are unable to extend the memberships of those who pay by direct debit. For members who pay by direct debit, we will issue vouchers to the equivalent value to spend at the Museum when we reopen.

Does being a member support the Museum?

Absolutely! Membership makes up 10% of the Museum’s annual income. Members are the foundation to our financial stability. We are particularly dependent on our members’ generosity and continued support at this challenging time.

Can I cancel my membership?

We appreciate that this is a difficult time for many, and you may not be able to continue to support us and thus remain as a member.

If your membership is due for renewal you are able to cancel it from the renewal date. Please email membership@wealddown.co.uk if you would like to cancel.

Who can I talk to about my membership?

Please email membership@wealddown.co.uk and we will respond as soon as possible. There may be a delay in our response as several members of staff are now furloughed. Please do bear with us and thank you for your patience.

Fundraising & Supporting the Museum

Why are you asking for donations?

We need your help now more than ever. As a charity and a self-funded, independent museum, we live on what income we make ourselves. 90% of our income comes directly from our visitors via admissions, our shop, cafe, courses and events. This means that we are vulnerable in a crisis such as this.

How can I support the Museum?

There are a couple of ways that you can help make a difference to us at this worrying time. From making a general donation to purchasing an annual membership, we greatly appreciate anything you can give. It is our 50th anniversary year, and we need you now more than ever, thank you!

1. Purchase an Annual Membership

Annual Membership makes up 10% of the Museum’s income and during this unprecedented time of closure, this income is vital to us now more than ever.
A number of our members join as a way of supporting the Museum even though they are unable to visit and/or live overseas.

Please consider joining as a member and supporting us in this way – buy online here!

2. Via Donation

There are three options to make a donation, please see below:

General donation – support the Museum to enable us to continue caring for our historic collections, working animals and conservation work. Make a general donation here.

JustGiving – make your donation here. No matter how small, anything will make a difference!

Text to donate – to support us with a monthly text donation:

  • Text WEALD to 70450 to donate £5 monthly (texts cost £5 plus two standard rate messages)
  • To donate £10 a month text WEALD 10
  • To donate £20 a month text WEALD 20

To support us with a one off text donation:

  • Text FUTURE to 70480 to donate £10 (texts cost £10 plus one standard rate message)
  • To donate any amount between £2 and £20 text FUTURE plus the amount you wish to donate i.e. FUTURE10 to donate £10 (this will include one standard rate message).

Weddings

Can I book a wedding for 2021?

If you are interested in hosting your wedding at the Museum, please register your interest by emailing venuehire@wealddown.co.uk.

Do you have an open day?

On Saturday, 24 and Sunday, 25 April we are inviting happy couples to view our unique, charming and rustic timber-framed barn ‘Crawley Hall’ as the perfect venue for their special day.

Register today by emailing venuehire@wealddown.co.uk with your date preference (24 or 25 April) and our wedding coordinator will be in touch to organise your personal tour.

Animals

Are the working animals being looked after?

Staff will continue to care for our animals, with a team rota to support this.

Are the pigs being looked after?

The pigs are currently off-site and back with the Sussex Saddleback Association. We look forward to welcoming the piggies onsite again soon.

Where are the oxen?

Our oxen are off-site for training and will remain where they are until after the present situation changes.

Filming

Can filming still take place at the Museum?

Yes, we are still able to offer the Museum as a film and photography location. If you would like to use the Museum as a location for your production, please email ilonaharris@wealddown.co.uk.

Café & Shop

Is the café and shop open?

The café is open as a take away service only and the Museum gift shop is open.

Can I still buy Museum flour?

Unfortunately, we are unable to sell Museum flour at this time, as the Mill is not in operation.

Do you have an online shop?

Yes, we have made buying gifts from the Museum even easier with our brand NEW online gift shop!

Each purchase directly supports the Museum, our activities and conservation work.

Click here to visit our online shop!

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