FAQS

Frequently Asked Questions

Unfortunately, we have had to close our doors once again due to the latest announcement and new lockdown restrictions.

“It is with regret that following tonight’s announcement the Museum will be closed from Tuesday, 5 January until further notice.

“We have welcomed your support over the festive period whilst we have remained open as a green space, however the advice is now clear for visitors, staff and volunteers to stay at home.

“The staff and volunteers of the Weald & Downland Living Museum look forward to welcoming you back as soon as safely possible.”

Simon Wardell, Museum Director

We will keep you updated via the Museum website and social media channels as we continue to follow the government guidance and restrictions.

We appreciate this is a difficult time for all, however there may be a delay in our response, but please be assured we are working as hard as we can to respond to the high volume of emails we are receiving.

Please see our FAQs below.

COVID-19 & Admissions

Are you open?

Unfortunately, we have had to close our doors once again due to the latest announcement and new lockdown restrictions.

Can I book online?

Whilst the Museum is closed we are unable to release any tickets until such time we are able to reopen. Please keep an eye on our website and/or social media channels, as we will announce when tickets will be back on sale.

When will tickets go on sale?

Tickets will be released in blocks, approx. 4-6 weeks in advance, however this may be effected in-line with Government announcements.

Is my ticket for a specific day and time?

Yes, all tickets are valid only on the specified date, and entry will only be permitted during the one hour time slot stated on your ticket, however visitors are allowed to enjoy the Museum at their leisure until closing time (4pm).

Do you offer refunds?

For those who have already purchased a pre-booked ticket, if you would like to reschedule or wish to cancel your visit then please email us (office@wealddown.co.uk) with your booking reference and preferred option and this will be automatically actioned.

I would like to make a group booking. How do I do that?

We are not taking group bookings at this time. If you would like to register interest for the future, please email groupbooking@wealddown.co.uk and we will be able to respond once the Museum reopens.

I have made a school group booking, what should I do?

For any school group booking enquiries, please contact schoolbookings@wealddown.co.uk. Our team are contacting teachers which have made bookings.

What do I do if I am booked on a course or talk?

We will be contacting everyone who has booked a space on one of our courses or talks that is affected by our closure. We will be prioritising by date order and we are working with our course tutors to try and find alternative dates.

However, if you would like to contact us please email courses@wealddown.co.uk and we will respond as soon as possible. There may be a delay in our response as a number of staff members are now furloughed. Please do bear with us.

Thank you for your patience.

How do I contact the Museum?

If you need to contact the Museum, please email office@wealddown.co.uk or call 01243 811363. Alternatively, a list of staff members and contact details can be found at on our Department Contacts page.

We appreciate this is a difficult time for all, however there may be a delay in our response, but please be assured we are working as hard as we can to respond to the high volume of emails and calls we are receiving.

Will the café remain open?

Unfortunately we are unable to open the Museum’s waterside café due to Government and Environmental Health guidance.

Face coverings

In-line with Government guidelines, all customers (apart from children under 11 and those with disabilities or breathing difficulties) are to wear a face mask, scarf or other covering when entering the Museum’s admissions area. The face covering may be removed only when walking around site.

Please be aware that not all disabilities are visible, so please be understanding of others who may not be able to follow this rule.

Memberships

What will happen to my membership whilst the Museum is closed?

We are hugely grateful to all of you for your continued and ongoing support of the Museum. Because of your support, we are able to educate, inspire and delight all those who visit. As with the earlier lockdown, we will be extending all valid annual payment memberships by the length of the closure.

Unfortunately we are unable to extend the memberships of those who pay by direct debit. For members who pay by direct debit, we will issue vouchers to the equivalent value to spend at the Museum when we reopen.

Does being a member support the Museum?

Absolutely! Membership makes up 10% of the Museum’s annual income. Members are the foundation to our financial stability. We are particularly dependent on our members’ generosity and continued support at this challenging time.

Can I buy a membership whilst you are closed?

Absolutely! Membership can be purchased online, please visit Buy Membership. We would be extremely grateful for your support at this time.

Can I cancel my membership?

We appreciate that this is a difficult time for many, and you may not be able to continue to support us and thus remain as a member.

If your membership is due for renewal you are able to cancel it from the renewal date. Please email membership@wealddown.co.uk if you would like to cancel.

Who can I talk to about my membership?

Please email membership@wealddown.co.uk and we will respond as soon as possible. There may be a delay in our response as several members of staff are now furloughed. Please do bear with us and thank you for your patience.

Fundraising & Supporting the Museum

Why are you asking for donations?

We need your help now more than ever. As a charity and a self-funded, independent museum, we live on what income we make ourselves. 90% of our income comes directly from our visitors via admissions, our shop, cafe, courses and events. This means that we are vulnerable in a crisis such as this.

How can I support the Museum?

There are a couple of ways that you can help make a difference to us at this worrying time. From making a general donation to purchasing an annual membership, we greatly appreciate anything you can give. It is our 50th anniversary year, and we need you now more than ever, thank you!

1. Purchase an Annual Membership

Annual Membership makes up 10% of the Museum’s income and during this unprecedented time of closure, this income is vital to us now more than ever.
A number of our members join as a way of supporting the Museum even though they are unable to visit and/or live overseas.

Please consider joining as a member and supporting us in this way – buy online here!

2. Via Donation

There are three options to make a donation, please see below:

General donation – support the Museum to enable us to continue caring for our historic collections, working animals and conservation work. Make a general donation here.

JustGiving – make your donation here. No matter how small, anything will make a difference!

Text to donate – to support us with a monthly text donation:

  • Text WEALD to 70450 to donate £5 monthly (texts cost £5 plus two standard rate messages)
  • To donate £10 a month text WEALD 10
  • To donate £20 a month text WEALD 20

To support us with a one off text donation:

  • Text FUTURE to 70480 to donate £10 (texts cost £10 plus one standard rate message)
  • To donate any amount between £2 and £20 text FUTURE plus the amount you wish to donate i.e. FUTURE10 to donate £10 (this will include one standard rate message).

Weddings

Can I book a wedding for 2021?

If you are interested in hosting your wedding at the Museum, please register your interest by emailing venuehire@wealddown.co.uk.

Animals

Are the working animals being looked after?

Staff will continue to care for our animals, with a team rota to support this.

Are the pigs being looked after?

The pigs are currently off-site and back with the Sussex Saddleback Association. We look forward to welcoming the piggies onsite again soon.

Where are the oxen?

Our oxen are off-site for training and will remain where they are until after the present situation changes.

Filming

Can filming still take place at the Museum?

Yes, we are still able to offer the Museum as a film and photography location. If you would like to use the Museum as a location for your production, please email ilonaharris@wealddown.co.uk.

Café & Shop

When will the Museum café and shop reopen?

Unfortunately we are unable to open the Museum’s waterside café and gift shop due to Government and Environmental Health guidance.

Can I still buy Museum flour?

Unfortunately, we are unable to sell Museum flour at this time, as the Mill is not in operation.

Do you have an online shop?

Not at this time. This is something we are working towards, however this project has been paused during the Museum closure. Apologies for any inconvenience.

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