FAQS

Frequently Asked Questions

We are pleased to announce that we are open and our historic buildings are now open with social distancing measures in place. Tickets can be booked up to 31 October.

The staff and volunteers of the Weald & Downland Living Museum look forward to welcoming you to the Museum soon.

Please keep an eye on the Museum’s website and social media channels for updates.

Please see our FAQs below.

COVID-19 & Admissions

What is the Museum's response to the easing of restrictions after 19 July?

For the peace of mind of our staff, volunteers and visitors, following advice from the Association of Leading Visitor Attractions (ALVA) and feedback from our staff, volunteers and visitors, we are keeping some COVID measures in place. Thank you for your understanding and support of this.

The following measures will still apply:

  • We are continuing with our pre-booking and timed-entry tickets for general public, however if you are a Museum member you will no longer need to pre-book.
  • Timed-entry tickets are 10.30am, 11.30am, 12.30pm, 1.30pm & 2.30pm – there is no limit to the length of your visit, however the Museum closes at 6pm.
  • We ask that visitors wear face coverings in indoor spaces, including the café to help protect each other, Museum staff and volunteers.

Our historic buildings are open following the Museum’s social distancing measures: Stewards will be outside of many of the buildings to support social distancing, ensure no building becomes overcrowded and to tell you all about the buildings and their social history.

In some buildings we will be operating a one household/bubble in, one out. In our two largest houses (Pendean Farmhouse and Bayleaf Farmhouse), two households/bubbles will be able to enter at a time. Rest assured our stewards will be on hand to help you at every turn.

Where our exhibits are not large enough to accommodate visitors and staff, the exhibit building will be open for visitors to view from the doorway. This applies specifically to our Mill and Tudor Kitchen.

Why is the Museum keeping restrictions in place?

We are mindful of balancing the desire of many to remove all measures with the anxiety that others feel about that. Sector research indicates that 75% of the visitor-attraction-going UK public is not yet ready for social distancing and other measures to be removed or eased. This feedback is also echoed by staff and volunteers here at the Museum. We hope that by taking a staged approach we can create an environment where we all feel comfortable and in which everyone can enjoy a great and safe day out.

If you have any questions, please email office@wealddown.co.uk

What to expect on a visit?

For the peace of mind of our staff, volunteers and visitors, following advice from the Association of Leading Visitor Attractions (ALVA) and feedback from our staff, volunteers and visitors, we are keeping some COVID measures in place. Thank you for your understanding and support of this.

From Monday 19 July onwards:

  • We are encouraging all visitors to continue to wear face coverings in indoor spaces, including the café
  • Stewards will continue to manage the flow of visitor numbers into our historic buildings, partly to support visitor enjoyment but also to adhere to best practice conservation of our collection. This does mean that some of our historic houses will continue to close at 4.30pm each day. Others will remain open as will the Museum grounds until 6pm.
  • You will be able to pay by cash in the café, shop & shepherds hut
  • The Gateway Galleries will be open again for the first time in 16 months!

If you have any questions, please email office@wealddown.co.uk

Face coverings

We ask all visitors and café customers (apart from children under 11 and those with disabilities or breathing difficulties)  to wear a face mask, scarf or other covering when in an indoor space i.e. Museum’s admission area and shop, gallery spaces, cafe, etc.

How do I book online?

Ready to book your tickets? Click here. 

Tickets are now available to book online until 30 September and will need to be booked in advance before arrival.

NB: Museum members are no longer required to book, please refer to the members section below.

Yes, tickets are now available to book online and will need to be booked in advance before arrival. This applies to Members as well as the general public. Ready to book your tickets? Click here. 

When will tickets go on sale?

Tickets will be released in blocks, approx. 4-6 weeks in advance, however this may be effected in-line with Government announcements. Currently tickets are available to book up to and including the 31 October.

Is my ticket for a specific day and time?

Yes, all tickets are valid only on the specified date, and entry will only be permitted during the one hour time slot stated on your ticket, however visitors are allowed to enjoy the Museum at their leisure until closing time (6pm).

I have a complimentary pass, do I still need to book?

Yes, you will still need to pre-book your ticket. Please follow the same process as if you were booking a daily admission ticket, however when you select your ticket option make sure to select the ‘Complimentary pass – timed entry ticket’. If you have a multiple person complimentary pass, please book for the number of people who will be visiting i.e. if you have a family complimentary pass and you are a family of four, select 4 x complementary passes to make your booking.

NB: You will need to hand your complimentary pass to the admission team upon entry with your pre-booked tickets.

Do you offer refunds?

Tickets are non-refundable even if unredeemed. However, if you have bought a ticket and are unable to use it because of changes to covid restrictions in your area, we will do our best to move your visit to a future date. . Please email us (office@wealddown.co.uk) with your booking reference

I would like to make a group booking. How do I do that?

We’re pleased to welcome group visits to the Museum from 17 May – visitors can now book in advance and we have special admission prices for groups of 10 or more. We can also reserve coach and minibus parking.

If you would like to make a booking or register interest for the future, please email groupbooking@wealddown.co.uk 

For more information on group booking, please click here

I have made a school group booking, what should I do?

For any school group booking enquiries, please contact schoolbookings@wealddown.co.uk. Our team are contacting teachers which have made bookings.

I would like to book a course. How do I do that?

Lifelong learning has been at the heart of the Museum’s aims since its founding over 40 years ago.

If you would like to browse our courses or make a booking, please click here.

if you would like to contact us please email courses@wealddown.co.uk and we will respond as soon as possible.

How do I contact the Museum?

If you need to contact the Museum, please email office@wealddown.co.uk or call 01243 811363. Alternatively, a list of staff members and contact details can be found at on our Department Contacts page.

We appreciate this is a difficult time for all, however there may be a delay in our response, but please be assured we are working as hard as we can to respond to the high volume of emails and calls we are receiving.

Is the café open?

Yes. The cafe is open to both Museum visitors and to the general public, our café is dog friendly and has free parking. For more information about our menu and opening times, please click here.

Memberships

I am a member, do I still need to pre-book?

You are welcome to visit at any time and will simply need to present your membership card at the admissions desk on arrival. Our opening hours remain 10:30 – 18:00 until the clocks go back in the Autumn, although do bear in mind that our admissions area closes at 17:30.

What will happen to my membership whilst the Museum is closed?

We are hugely grateful to all of you for your continued and ongoing support of the Museum. Because of your support, we are able to educate, inspire and delight all those who visit. As with the earlier lockdown, we will be extending all valid annual payment memberships by the length of the closure.

Unfortunately we are unable to extend the memberships of those who pay by direct debit. For members who pay by direct debit, we will issue vouchers to the equivalent value to spend at the Museum when we reopen.

Does being a member support the Museum?

Absolutely! Membership makes up 10% of the Museum’s annual income. Members are the foundation to our financial stability. We are particularly dependent on our members’ generosity and continued support at this challenging time.

Can I cancel my membership?

We appreciate that this is a difficult time for many, and you may not be able to continue to support us and thus remain as a member.

If your membership is due for renewal you are able to cancel it from the renewal date. Please email membership@wealddown.co.uk if you would like to cancel.

Who can I talk to about my membership?

Please email membership@wealddown.co.uk and we will respond as soon as possible. There may be a delay in our response as several members of staff are now furloughed. Please do bear with us and thank you for your patience.

Fundraising & Supporting the Museum

Why are you asking for donations?

We need your help now more than ever. As a charity and a self-funded, independent museum, we live on what income we make ourselves. 90% of our income comes directly from our visitors via admissions, our shop, cafe, courses and events. This means that we are vulnerable in a crisis such as this.

How can I support the Museum?

There are a couple of ways that you can help make a difference to us at this worrying time. From making a general donation to purchasing an annual membership, we greatly appreciate anything you can give. It is our 50th anniversary year, and we need you now more than ever, thank you!

1. Purchase an Annual Membership

Annual Membership makes up 10% of the Museum’s income and during this unprecedented time of closure, this income is vital to us now more than ever.
A number of our members join as a way of supporting the Museum even though they are unable to visit and/or live overseas.

Please consider joining as a member and supporting us in this way – buy online here!

2. Via Donation

There are three options to make a donation, please see below:

General donation – support the Museum to enable us to continue caring for our historic collections, working animals and conservation work. Make a general donation here.

JustGiving – make your donation here. No matter how small, anything will make a difference!

Text to donate – to support us with a monthly text donation:

  • Text WEALD to 70450 to donate £5 monthly (texts cost £5 plus two standard rate messages)
  • To donate £10 a month text WEALD 10
  • To donate £20 a month text WEALD 20

To support us with a one off text donation:

  • Text FUTURE to 70480 to donate £10 (texts cost £10 plus one standard rate message)
  • To donate any amount between £2 and £20 text FUTURE plus the amount you wish to donate i.e. FUTURE10 to donate £10 (this will include one standard rate message).

Weddings

Can I book a wedding for 2021 or 2022?

If you are interested in hosting your wedding at the Museum, please register your interest by emailing venuehire@wealddown.co.uk.

Animals

Who looks after the working animals?

The Musuem has a Working Animals Supervisor who cares for our animals with the support from a team of volunteers.

What animals do you have on site?

We have a number of traditional farm animals at the Museum, which include:

  • Working heavy horses
  • Saddleback pigs
  • Southdowns sheep
  • Chickens & geese
  • Wild ducks

Where are the oxen?

Our oxen are off-site for training and will remain where they are until after the present situation changes.

Filming

Can filming still take place at the Museum?

Yes, we are still able to offer the Museum as a film and photography location. If you would like to use the Museum as a location for your production, please email ilonaharris@wealddown.co.uk.

Café & Shop

Is the café and shop open?

The Museum’s gift shop is open from 10.30am – 5pm daily.

The cafe is open to both Museum visitors and to the general public, our café is dog friendly and has free parking. For more information about our menu and opening times, please click here.

Can I buy Museum flour?

Musuem milled flour can be purchased from our gift shop and cafe.

Do you have an online shop?

Yes, we have made buying gifts from the Museum even easier with our brand NEW online gift shop!

Each purchase directly supports the Museum, our activities and conservation work.

Click here to visit our online shop!

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