Members FAQs

We would like to thank all of our members for their continued support.
Annual memberships are vital in supporting the repairs and maintenance of our buildings and conservation work.
We could not continue to do this without our dedicated members.

See below for our Members FAQs:

Do I need to pre-book?

Members no longer need to pre-book tickets to visit the Museum. When arriving at the Museum you just need to present your valid membership card to gain entry.

Can I bring a guest?

Your Museum membership is valid only for the named person on the membership. Membership does not include entrance for guests, they would need to purchase a general entrance ticket to the Museum, or purchase their own annual membership.

Please note: We did issue a few guest passes in 2021 to say thank you to our existing members who renewed during the lockdown despite not being able to visit. If your membership is newer than May 2021, you will not have been eligible to receive these guest passes.

I don’t receive the members’ e-newsletter

As a member you will receive our monthly Newsbite E-newsletter, which will keep you up to date with news and events at the Museum. If you do not currently receive this, please drop us an email to memberships@wealddown.co.uk with your membership number and we will add you to our mailing list. Please put Newsbite ‘WDxxxxxxx’ (your membership number) in the subject of the email.

How do I renew my membership online?

If you have purchased your membership online, you can access your online membership account at any time via the following link: Members login

Don’t worry if you have forgotten your password, you can reset it by clicking the ‘forgotten password’ under the login details.

Once you access your online membership page, you will be able to:

  • Update your address details if you move
  • See what tickets you have purchased for any additional events
  • Check when your membership expires
  • Renew you membership within a month of the expiry date – this option will appear approximately 4 weeks prior to your renewal date.

How do I set up my membership on a Direct Debit?

If you would like to set your membership up as a direct debit payment so you don’t have to worry about remembering to make a payment each year, you can do this on our website.

Follow the link to our Membership Direct Debit page and purchase your membership. By using your name, address and email, our system will be able to identify you as an existing member so we can move your membership number to your new plan.

Do I get a new membership card each year?

When you become a member, you are issued with a membership card with a unique number just for you. This will be your membership card for the lifetime of your membership, so each year we will renew your membership on that unique number for you.

I have lost my membership card, can I get a new one?

If you have lost your membership card, please either email us at memberships@wealddown.co.uk with your membership number if you remember it, or your name and address so we can locate your membership on our system. Or, please call us on 01243 811010 and we can find your membership and allocate you a new number and send you out a new card.

Login to your account

Contact Us

Becky will be pleased to help you with any queries about membership. Please note that the Membership Office is open 9-5, Monday to Friday.

Call us on 01243 811010 or email us at membership@wealddown.co.uk. Alternatively, our postal address is:

Membership Department
Weald & Downland Living Museum
Town Lane, Singleton
Chichester, West Sussex
PO18 0EU