Temporary closure of the Weald & Downland Living Museum FAQ’s


The Weald & Downland Living Museum closed to the public on Wednesday, 18 March.
After 91 days of closure, we excited to say we are now opened to our members and will open to the wider public from 6 July.

CLICK HERE TO BOOK A TICKET


The below information is relating to the period of the Museum closure.


We are committed to safeguarding the health of all visitors, volunteers and staff and are taking the precaution of closing the museum to protect our community and support wider efforts to contain the coronavirus (COVID-19).

General access to the museum, events, filming and courses will not be running during this period, and the Museum café and shop are also closed.

These are unprecedented and challenging times. As we continue to monitor the situation and respond to Government advice and guidance, we will provide updates on our website at www.wealddown.co.uk/coronavirus and across our social media channels.

The Weald & Downland Living Museum is an icon of South East England tourism and a living history museum of national reputation and importance. As a charity and an a self-funded independent museum, we live on what income we make ourselves, with a hopeful small surplus each year to reinvest in the care of the collection and visitor experience. 90% of our income comes directly from our visitors through admissions, our cafe, shop, events and courses. Whilst we are closed this income is lost to us, and that has a serious financial impact on the Museum.

At this concerning time, we are now dependent on the continuing support of our members, and those who choose to donate. We are incredibly grateful for your ongoing generosity during this extraordinarily difficult time for many.

While we are closed, our staff will continue to monitor our collection and artefacts, protect our unique site and care for our animals.

Thank you for your continued loyalty, support and understanding during this difficult time. All of us at the Weald & Downland Living Museum wish you and your families good health, and we look forward to welcoming you back to the museum soon.

In the meantime, follow us on Facebook, Twitter and Instagram where we will be posting daily stories, videos and photos of our truly amazing museum.

Simon Wardell, Museum Director

please see our FAQ’s below:


GENERAL ADMISSION


Can I still walk around the Museum grounds?

Unfortunately not. We are following the advice from the Government and in support of maintaining social distancing we have decided to close all access to the museum site. We are committed to safeguarding the health of all visitors, volunteers and staff and are taking the necessary precautions to protect our community and support wider efforts to contain the coronavirus (COVID-19).

I bought a ticket online, can I get a refund?

If you have purchased an admission ticket online and would like a refund, please email [email protected]. If you feel like supporting us at this challenging time, please consider donating the price of your tickets as a gift, to help protect the museum. Please do bear in mind that any tickets bought online are valid for a year from the date of purchase. 

Will your events be cancelled?

Sadly, we have cancelled all events until 3 May, however please keep an eye on our website as these dates could change depending on Government advice and guidance. We would like to reassure you that all tickets* that have been pre-purchased for one of our event days will remain valid for entry to the museum for 12 months from date of purchase. 
*Excluding tickets bought for a show, theatre or evening event. Single use tickets only.

I bought a ticket to see a show and/or theatre production as part of the Summer Season, will these be going ahead?

Currently the production companies have cancelled the following shows:

  • Children’s Theatre ‘Mr Stink’ (12 June)
  • Children’s Theatre ‘Wonder of Grimm’ (14 July)

If you have pre-booked tickets, please email [email protected] with your transaction number so a refund can be provided. 

Due to the uncertainty of the current situation, please keep an eye on our website for the status of other upcoming productions before booking. If you have already booked a ticket to one of the other shows in the Summer Season, we will be in touch with any changes to the programme if they are required.

I have made a group booking, what should I do?

For any group booking enquiries, please contact [email protected].
Our team are also contacting those that have made bookings.

I have made a school group booking, what should I do?

For any school group booking enquiries, please contact [email protected].
Our team are contacting teachers which have made bookings.

What do I do if I am booked on a course or talk?

We will be contacting everyone who has booked a space on one of our courses or talks. We will be prioritising by date order and we are working with our course tutors to try and find alternative dates. However if you would like to contact us please email [email protected] and we will respond as soon as possible. There may be a delay in our response as we adjust to our new working environments and responsibilities.

When will the Museum reopen?

We will reopen once the Government advises us to do so. We are hoping to be able to welcome you back to the Museum as soon as possible. 


MEMBERSHIPS


What will happen to my membership whilst the Museum is closed?

We are hugely grateful to all of you for your continued and ongoing support of the Museum. Because of this, we are able to educate, inspire and delight all those who visit. We will be extending all memberships by the length of our closure so you are able to benefit from a full 12 months of access. We recognise that some people may really struggle financially during these difficult times, and are so very grateful for your continued support of us.

Does being a member support the Museum?

Absolutely! Membership makes up 10% of the Museum’s annual income. Members are the foundation to our financial stability. We are particularly dependent on our members’ generosity and continued support at this challenging time.

Can I buy a membership whilst you are closed?

Absolutely! Membership can be purchased online, please visit Buy Membership.
We would be extremely grateful for your support at this time. 

Can I cancel my membership?

We appreciate that this is a difficult time for many, and you may not be able to continue to support us and thus remain as a member.
If your membership is due for renewal you are able to cancel it from the renewal date.  Please email [email protected] if you would like to cancel.

Who can I talk to about my membership?

Please email [email protected] and we will respond as soon as possible. There may be a delay in our response as we adjust to our new working environments and responsibilities.


FUNDRAISING/SUPPORTING THE MUSEUM


Why are you asking for donations?

We need your help now more than ever. As a charity and a self-funded, independent museum, we live on what income we make ourselves. 90% of our income comes directly from our visitors via admissions, our shop, cafe, courses and events, and our busiest season is now (April – September). This means that we are vulnerable in a crisis such as this.  

How can I support the Museum?

There are a couple of ways that you can help make a difference to us at this worrying time.  From making a general donation to purchasing an annual membership, we greatly appreciate anything you can give. It is our 50th anniversary year, and we need you now more than ever, thank you!

1.  Purchase a ticket now, and visit us later.
Every ticket purchased is valid for 12 months, however we will extend this period to accommodate the time that we are closed due to the coronavirus.
Please support us by purchasing a ticket here!
If you are able to, and eligible, please consider Gift Aiding your purchase, thank you.

2. Purchase an Annual Membership
Annual Membership makes up 10% of the Museum’s income and during this unprecedented time of closure, this income is vital to us now more than ever. 
A number of our members join as a way of supporting the Museum even though they are unable to visit and/or live overseas.
Please consider joining as a member and supporting us in this way – Buy Online Here!

3.  Via donation
There are three options to make a donation, please see below:

JustGiving:
Make your donation here – No matter how small, anything will make a difference!

Text to Donate

To support us with a monthly text donation:
– Text WEALD to 70450 to donate £5 monthly (texts cost £5 plus two standard rate messages)
– To donate £10 a month text WEALD 10
– To donate £20 a month text WEALD 20

To support us with a one off text donation:
– Text FUTURE to 70480 to donate £10 (texts cost £10 plus one standard rate message)
– To Donate any amount between £2 and £20 text FUTURE plus the amount you wish to donate i.e. FUTURE10 to donate £10 (this will include one standard rate message).


WEDDINGS


Will weddings still be taking place?

Unfortunately, we are not taking any further bookings for 2020, thank you for your interest in our Museum as a venue for your wedding. If you have a wedding booked at the museum for 2020, please email [email protected] 

Can I book a wedding for 2021?

Please refer to our wedding section on our website in Autumn 2020 when we will be updating any available dates that may be available to book in 2021.


TRADERS AND STALL HOLDERS


I am a trader and have booked a stall at one of your events, what should I do?

Please contact [email protected] and we will be able to address your query on a case-by-case basis.


ANIMALS


Are the working animals being looked after?

Staff will continue to care for our animals, with a team rota to support this.

Are the pigs being looked after?

The pigs are currently off-site and back with the Sussex Saddleback Association. We look forward to welcoming the piggies onsite again soon.

Where are the Oxen?

Our oxen are off-site for training and will remain where they are until after the present situation changes.


CAFÉ & SHOP 


When will the Museum café and shop reopen?

The Museum cafe and shop will reopen as soon as the Museum reopens. This will be in line with Government guidance. We look forward to welcoming you back soon.

Can I still buy Museum flour?

Unfortunately we are unable to sell Museum flour at this time, as the Mill is not in operation and our shop is closed.

Do you have an online shop?

Not at this time. This is something we are working towards, however this project has been paused during the Museum closure. Apologies for any inconvenience.


FILMING 


Will filming still take place at the Museum?

Whilst the Museum is closed we are unable to offer our Museum as a venue for your production, if you are interested in filming in the future please contact [email protected] and a member of our team will be in touch. In your email, please let us know your required dates and include a brief description of areas within the museum you are interested in.


QUESTION NOT ANSWERED?


If your question has not been answered above, please email [email protected] and we will respond to your question as soon as possible.