museum landscape

Visitors with disabilities

The Museum site is set on sloping ground and is steep in places. Access around the site is on rural surfaces; mainly rolled or loose chippings, which are in keeping with the nature of the site and buildings. Some paths are cobbled and their surfaces may cause some difficulty for visitors who use a wheelchair or have impaired mobility.

We suggest that, if possible, visitors using wheelchairs should use those with wide tyres as this makes access easier and smoother. The use of a powered wheelchair or four-wheeled mobility scooter allows access to the majority of the open areas of the site.

Download a Museum map here – the red line marks our accessible route.

Level access

The shop, ticket office and visitor centre has level access. A disabled access toilet is situated in the buildings to the right-hand side of the entrance courtyard. Beyond the visitor centre there are unmade path around the Museum site, which are steep in places. From the Market Square, there is level access through our crafts and industries area, and beyond to many of the buildings and houses in our collection. Please refer to the map, which you will be given upon arrival at the ticket office.

Inaccessible buildings

A few of our buildings are inaccessible to those who need to use a wheelchair – this is due to the high thresholds of the doorways. The following buildings have a single step and raised threshold entry to the ground floor:

  • Whittaker’s Cottages
  • Poplar Cottage

The following buildings have internal staircases to the upper floors:

  • Whittaker’s Cottages
  • Poplar Cottage
  • Bayleaf Farmhouse
  • Pendean Farmhouse
  • Titchfield Market Hall
  • Watermill from Lurgashall
  • Medieval house from North Cray
  • Tindalls cottage from Ticehurst

Each of these houses contains an album of photos showing the upper storey of the building. We are currently in the process of taking panoramic photographs, which will be added to this website when complete.

Toilet facilities

  • A disabled access toilet is situated in the buildings to the right-hand side of the entrance courtyard.
  • The toilet block behind Longport Farmhouse has a separate wheelchair accessible toilet with level access.
  • The toilet block behind the Market Square has a separate wheelchair accessible toilet.
  • The toilet block near Bayleaf Farmstead has level access but no separate wheelchair accessible toilet.


For visitors who wish to join the daily 1.30pm Gridshell tour or simply see the Gridshell building we can, by prior arrangement, provide direct access by car. Please contact the Museum on 01243 811363 or email [email protected] in advance of your visit.

If you would like to arrange a group tour for visitors with disabilities, please contact the Museum on 01243 811363 or email


We are constantly looking for ways to improve access to our buildings and exhibits. If you have any questions, comments or suggestions, please contact us on 01243 811363 or email [email protected].